Frequently Asked Questions
Everything you need to know about bringing Agua into your home.
What is the typical delivery timeframe for furniture items?
Standard shipping usually takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer a warranty on your home decor and furniture?
Yes, all Agua furniture comes with a one-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to oversized furniture.
Are your materials sustainably sourced?
At Agua, we prioritize the planet. 80% of our wood products are FSC-certified, and we use recycled textiles and low-VOC finishes wherever possible to ensure a healthy home environment.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link. For freight deliveries, the carrier will contact you directly to schedule a delivery window.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.